With over two months left in 2014, General Motors (GM) has already recalled close to 30 million vehicles worldwide, according to CNN Money.
Due to the massive amount of vehicles involved, GM has had to resort to unusual methods to announce its recalls, including sending out Facebook messages, according to WBTW-TV.
In addition to sending Facebook messages to owners of the cars involved in its recalls, GM has sent owners the usual form letter, made phone calls to the owners and even sent out a personal letter written by its CEO, Mary Barra, alerting owners about the recall.
“In some cases we’ve gone to the owners’ home and gotten the vehicle, gave them a loaner, and are working to fix it,” said Barra.
The majority of the recalls are linked to an issue involving the vehicles’ ignition switches. If left unchecked, the ignition switch defect can lead to the switches slipping out of the run position, which can cause the vehicles’ engines to shut off, disable their power steering and prevent their air bags from deploying.
According to WBTW-TV, GM knew about the ignition switch defect for over a decade before finally disclosing it. Reportedly, over 20 deaths have been linked to wrecks involving GM’s ignition switch defect.
What Is Product Liability?
In the video below, injury lawyer Lewis S. “Mike” Eidson talks about what happens when a company knows its product is defective and does nothing to fix the problem.
Colson Hicks Eidson – Injury Attorneys
Source: http://www.wbtw.com/story/26716476/gm-uses-facebook-calls-to-get-recalled-cars-fixed